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Frequently Asked Questions
The Lauren & Ethan experience is more than just a purchase; it is an indulgence—a gift from you to yourself?
Your selection arrives in a sleek black box, elegantly inscribed with ‘Lauren & Ethan’ in pristine white, and embellished with delicate ribbons. This box, consciously crafted to be environmentally friendly and reusable, mirrors our commitment to sustainability. As you unveil your purchase, a delicate scent greets you, elevating the unboxing experience. Tucked inside, you’ll find chocolates and a heartfelt thank-you note, adding a touch of personal appreciation. At Lauren & Ethan, we believe in making every moment special, expressing our gratitude and dedication to enhancing your experience with every detail.
At Lauren & Ethan, we endeavor to provide a seamless and satisfactory shopping experience. To maintain transparency and ensure clarity, we would like to outline our return, refund, and exchange policy:
1. Cancellation Policy
Once an order is placed and has entered the shipping process, cancellations cannot be accommodated.
We encourage customers to review their orders carefully before confirming the purchase.
2. Size Accuracy and Order Placement
Our size chart is meticulously crafted to assist customers in making informed decisions.
Orders are processed based on the accurate size information provided by customers at the time of purchase.
Please refer to the size chart and double-check your measurements before placing an order.
3. Return and Exchange Policy
We accept returns and exchanges within 6 days of product delivery. It is requested to ensure that items are returned in their original condition and include the receipt.
4. Defective or damaged products
In the rare event that you receive a defective or damaged product, please contact us within 6 days of receiving the order.
We will address such issues on a case-by-case basis and take appropriate measures to resolve the matter.
5. Refund Policy
As a general policy, we do not offer refunds unless the product is defective or damaged or if there are unexpected delays in shipping.
Refunds, when applicable, will be issued in the form of store credit.
6. Contact Information
For any concerns or inquiries related to your order, please contact us promptly at company mail.
By placing an order with Lauren & Ethan, you acknowledge and agree to abide by the terms and conditions outlined in our return, refund, and exchange policy. We appreciate your understanding and cooperation in adhering to these guidelines..
We appreciate any feedback on our services to aid us in continuous improvement. If you encounter any issues, we are committed to addressing them promptly and fairly. To file a complaint, please email our Customer Services Team, clearly indicating that you are complaining. We strive to resolve your concerns at your earliest convenience.
By placing an order with Lauren and Ethan, you acknowledge and agree to abide by the terms and conditions outlined on our website. We appreciate your understanding and cooperation in adhering to these guidelines.
Security: To ensure the safeguarding of your personal information, we employ the most dependable payment gateway and SSL certification. This guarantees the encryption of information transmitted to and from the website during both the registration and checkout processes.
You can verify the security status instantly when placing an order by clicking on the padlock icon in the URL line of your browser window, which indicates the activation of SSL.
Price Adjustments: Lauren & Ethan retains the right to modify product prices. The prices applicable to the products will remain valid throughout the order placement process.
Payments: All transactions are securely encrypted, ensuring a 100% secure environment. We accept various payment methods, including whatever the brand accepts.
Shipping: Upon receipt of your orders, we promptly initiate processing and strive to dispatch them within the timeframe specified on the product page. Once an order is placed, you will receive a confirmation email, and our shipping partner will reach out to you with tracking details once the product is collected for delivery. In the event of any setbacks to order processing or unexpected delays, we will promptly notify you, offering updates or a refund in store credit as appropriate.
We cover shipping fees nationwide, ensuring it’s on us for your convenience. International shipping charges, clearly outlined during the order placement and in related emails, remain non-refundable should an item be returned or if a cancellation request is made post-shipment. The transfer of title and risk of loss for all your ordered products passes on to you upon shipment to the shipping carrier.
For any shipping-related inquiries, please contact us via email at company mail.
Feedback and Complaints: We appreciate any feedback on our services to aid us in continuous improvement. If you encounter any issues, we are committed to addressing them promptly and fairly. To file a complaint, please email our Customer Services Team, clearly indicating that you are complaining. We strive to resolve your concerns at your earliest convenience.
By placing an order with Lauren and Ethan, you acknowledge and agree to abide by the terms and conditions outlined on our website. We appreciate your understanding and cooperation in adhering to these guidelines.
1. What is L&E’s Privacy Policy?
This privacy policy encompasses instances where L&E accesses, collects, stores, processes, uses, discloses, or transfers your personal information, whether in paper or electronic form. It also includes situations where approved partners or other entities utilize your personal information on our behalf.
However, there may be cases where other policies are applicable to you. This could occur when using specific products or services, in which case:
- You will receive notifications regarding these additional policies while utilizing the respective products or services.
- Such policies will take precedence over this privacy policy unless explicitly referencing it.
Please note that this privacy policy does not extend to products or services provided by other companies acting independently. This includes situations where you share information through social media platforms (such as WeChat, WhatsApp, Baidu, Kakao Talk, Facebook, Twitter, Instagram, etc.), or other online platforms owned and operated by external companies (like Rakuten Advertising). These companies have their own privacy policies, and any personal information you provide to them will be governed by their policies, not ours.
2. Who collects & uses your personal information?
_________ acts as the "data controller," meaning we determine the "why" and "how" of collecting and using your personal information. We are an Indian corporation located at _____________, registered under number _______________.
To provide our products and services, we share your personal information with approved partners or other entities who typically serve as our "data processors." They are all required to implement suitable security measures to safeguard personal data and adhere to strict confidentiality agreements and specific contractual terms regarding the "how" and "when" of using your personal information on our behalf.
It's important to note that certain approved partners, such as franchisees, licensees, or social media platforms, may also determine the "why" and "how" of using your personal information. They have their own privacy and cookies policies, meaning any personal information you provide them will be governed by their policies, not ours.
While your local legislation may not use the terms "data controller" or "data processor," understanding our role is essential. L&E is the entity that decides on the methods and purposes of processing your personal information by determining "why" and "how" it is collected and used. Our "data processors" are entities who use your personal information on our behalf, following instructions from us on "how" and "when" they can use it.
3. Why do we collect your personal information?
L&E gathers, records, maintains, organizes, stores, updates, adjusts, combines, consults, utilizes, transfers, and discloses your personal information for the reasons outlined in this section. Your personal information won't be utilized for purposes that are incompatible or inconsistent with the reasons for which it was originally collected, unless permitted by applicable legislation.
The processing of your personal information will adhere to privacy legislation and will rely on the legal bases specified in this section. These legal bases will also be applicable when we share your data with third parties (as listed in the "With whom do we share your personal information?" section) for the purposes mentioned below.
Should you require further details regarding the purposes and legal bases, feel free to reach out to us at privacy@lande.com (or refer to "How do I contact Lauren & Ethan?" section).
A. To fulfill the products and services you've bought or requested
We'll utilize your personal details to manage our interaction with you and carry out our responsibilities under any contract established when you make a purchase or request services from us. This encompasses various tasks like internal bookkeeping, processing payments, and handling deliveries.
In order to provide the products and services you've asked for, we'll gather, store, process, and utilize your personal information for tasks such as invoicing, managing payments, and internal bookkeeping.
Some of these tasks may be handled by our partners, as outlined in the section "Who do we share your personal information with?" below, especially in processes like order registration, payment processing, and delivery. Your information may be shared, utilized, or collected directly through our partner's information systems.
Certain specific details may be necessary for services like gift cards, customization, product reservations, repairs, or phone or online purchases. In such instances, we may access, gather, store, and utilize your personal information for tasks like delivery management and order processing.
B. To manage your L&E profile
Once you have requested us to create it, whether through L&E websites or other channels such as customer service, your personal information will be associated with this profile. We will maintain all the information we have on you within this profile, which may include data obtained directly from you or from other sources in accordance with applicable laws. This encompasses details of purchases made either as a guest or through a profile. The information contained within your L&E profile is essential for providing you with a personalized and tailored experience, and in certain instances, it may be necessary to access specific services or make purchases from our website, hence the importance of keeping it updated for optimal user experience.
Upon your request to create your L&E profile, we will enrich it with personal details such as purchase history, preferences, and contact information. For this purpose, we may use personal identifiers like email addresses or phone numbers to associate interactions or purchases with your L&E profile. This also applies when making purchases as a guest on our website or linking your social media open ID account with your L&E profile, for instance, through dedicated QR Codes. Additionally, we may use your date of birth to verify your eligibility to use our services.
To ensure the accuracy of your personal information, we will take reasonable measures to keep it updated. Depending on the applicable privacy legislation, you may have the right to request corrections to your information at any time. Please inform us if any of your details require updating or correction, and we will endeavor to identify and rectify any inaccuracies or remove duplicated data. This process may involve correcting typographical errors or inconsistencies in personal information.
C. To ensure you receive consistent and tailored customer service
Regardless of how we communicate, be it on our website, via chat, phone, or video, our aim is to deliver relevant assistance to you.
For the purpose of providing you with the L&E experience, we will gather, store, process, utilize, disclose, and transfer your personal information to facilitate identification. This enables us to offer the customized assistance you seek and share pertinent information with you. When you reach out to us, any personal information you provide may be retained to maintain a personalized experience, whether you're an existing or potential customer. Your details will be associated with your L&E profile if you've requested its creation, or with a temporary record.
In our efforts to offer you a seamless and enjoyable customer journey, to understand your preferences better, and to enhance the quality and security of our services, we may seek your consent, adhere to our contractual obligations, or rely on our legitimate interests to refine our offerings.
We will use the information available to identify you when you contact us via various channels. This allows us to access details stored in your L&E profile or temporary record, enabling us to understand your past interactions and cater to your specific needs. This may involve real-time or subsequent monitoring of your interactions, such as tracking the products you're interested in.
To ensure you receive adequate support, you may be asked if you require further assistance during your online or in-store experience. If you prefer not to be contacted, you can simply close the chat window on our website. This service is designed to replicate the experience you'd receive in our physical stores.
If we're unable to identify you, we may create a temporary record to facilitate a unified purchasing experience. Regardless of how you engage with us, we strive to minimize redundant requests for information you've already provided.
Your personal information, particularly your L&E profile or temporary record, may enable our sales associates to reach out directly regarding products or services you've purchased or expressed interest in. This could involve notifying you when a product becomes available or confirming receipt of an in-store order.
Additionally, monitoring our interactions, with prior notification to you, such as through voice or video recording for real-time analysis, enables us to enhance service quality and safety while offering personalized assistance.
While all our customers are valued, certain individuals may receive a more personalized experience due to their significant relationship with L&E. Our teams may gather information on such individuals to identify those who resonate with the image and values of L&E, offering them unique support. This could occur through participation in selective projects, invitations to events, or outreach for special occasions.
D. To ensure you receive pertinent information and personalized marketing content
You'll be kept informed about L&E through channels you've opted into or where legally permissible, such as post-purchase or reservation confirmations. These communications, whether global or local in nature, encompass updates on products, services, event invitations, restaurant initiatives, offers, and surveys.
Our communications are tailored to suit your interests and updated with any new personal information linked to your L&E profile. Consequently, your personal data will be utilized to send customized communications or targeted advertising campaigns, which may involve profiling activities.
If you're a resident of the United States or Guam, please refer to Appendix 3 for specific information on text and instant messages.
Upon sharing your contact details, we may reach out to you through various channels, including text messages, emails, or social media, with your consent where necessary. You can opt out or specify your communication preferences through provided options or by contacting us.
As part of the L&E experience, we strive to customize and personalize your interactions with us. This involves using your personal information, with your prior consent where required, to send tailored communications, personalized marketing content, event invitations, or customized products. We analyze data provided by you and observe interaction patterns to create customer groups, enabling us to offer personalized content and experiences. This may involve making inferences about your preferences and habits (profiling) to tailor your L&E experience.
To enhance your personalization, we may employ cookies or other online advertising technologies, collecting data on your social media activities and browsing history. These technologies may be provided by third-party companies, subject to their own privacy policies.
Your personal information may also be matched with data held by trusted partners or by linking your social media account with your L&E profile using dedicated QR codes. This process is conducted with stringent privacy measures to safeguard your data.
Personal information linked to your L&E profile enables us to reach you on third-party platforms or conduct "lookalike campaigns" to identify potential customers with similar interests. Your data is anonymized before being used in such campaigns.
Through cookies or online advertising technologies, we may display online advertisements that are contextual or based on inferred interests, demographics, and geography.
If you wish to stop receiving customized online advertisements, you can request deletion of your L&E profile or adjust your cookie preferences. Additionally, some third-party sites offer options to control advertisements from specific advertisers.
E. To deliver non-marketing communications
Such messages may be initiated upon your request or deemed essential for your safety and the protection of your personal data. Even if you choose to opt out of certain marketing communications, you may still receive non-marketing communications as they are crucial for fulfilling our contractual obligations with you or complying with legal requirements.
Non-marketing communications encompass various activities, including but not limited to: verifying your identity when you sign up for our services; sending password or username reset emails; informing you about service suspensions for maintenance or terminations; notifying you of upgrades, corrections, or incidents affecting our services that may involve your personal information; updating you on changes to our privacy policy or Terms of Use; or providing information regarding products or services you've requested or purchased.
Rest assured, we will never request your password via communication channels. Please remain vigilant if you receive any such requests for personal information.
F. To ensure the secure delivery of our products and services
To fulfill our contractual obligations, and meet legal requirements, we will deploy fraud prevention and detection measures. These measures are vital for upholding our contract with you and safeguarding our legitimate interests against fraudulent activities. This may involve measures to ensure compliance with our sales terms and conditions, offers, and programs, as well as to prevent and detect any instances of non-compliance or fraud on your part.
Administrative and technical safeguards will be employed to protect our website, systems, networks, and transactions, as well as to secure any personal information we handle. This may include identity verification and monitoring for any suspicious activity or breaches of our terms and conditions. For example, unique codes may be associated with purchased products to help identify orders and assess compliance with our terms or detect fraud, enabling us to take appropriate enforcement actions.
Furthermore, we may implement measures to safeguard our rights, property, employees, and business partners in accordance with applicable laws and regulations. This could involve monitoring customer service interactions, including voice or video recordings with prior notice, to ensure compliance and address inappropriate behavior. Additionally, to protect our employees' well-being, we may implement procedures to handle malicious calls, which may result in warnings or suspensions for repeat offenders, while still providing alternative communication channels for legitimate inquiries.
G. To enhance and manage our digital and physical communication channels
Such as our website, mobile application, or in-person interactions, certain measures involving the utilization of your personal information may be implemented.
The utilization of your personal data enables us to fulfill our contractual obligations and enhance our services in line with our legitimate interests. Whenever we employ cookies or other online advertising technologies that necessitate consent, we ensure proper prior authorization is obtained.
We may utilize your personal information to administer, refine, and enhance our websites, applications, content, and other digital offerings, including services and products provided through these platforms, aiming for a user-friendly online experience. This may involve resolving operational issues like page crashes and software bugs. It's important to note that such actions may involve the use of cookies or other online advertising technologies.
4. What personal information do we collect?
When you engage with us or our approved partners, you may furnish us with various categories of personal information (which may include sensitive data in accordance with relevant laws).
A. Identifiers & L&E Profile Information
This category of personal data allows us to identify you, manage your L&E profile, offer customer service and assistance, and occasionally contact you with relevant information and tailored marketing content, as per the legal bases outlined in our privacy policy.
The following list provides an overview of the type of information we may collect. However, our data collection is not exhaustive; we only gather information essential to each purpose:
It may include, where permitted by applicable privacy laws, details such as your first and last name, pseudonym, signature, email address, postal address, date and place of birth, login credentials, phone number, unique personal identifier, customer number, online identifier, social media accounts (and relevant information obtained through social log-ins), gender, country of residence, image (e.g., during video calls with our sales assistants), lifestyle and interests, Internet Protocol (IP) address, account details, social security number, state identification or driver’s license number, passport number, nationality, or similar identifiers, physical characteristics or description (e.g., relevant to product offerings such as size), and specific financial information.
We take measures to limit the information collected to what's necessary for the intended purposes. In some instances, creating your L&E profile may be obligatory to access certain services or make purchases from our website.
In certain regions, certain personal information may be deemed sensitive, special, or protected. We only collect and utilize such data when necessary, always adhering to applicable privacy legislation and obtaining consent where required. If you're an employee of a Kering entity, please refer to the employee privacy policy provided to you.
B. Transaction Information & Commercial Information (including audio
This category of personal information allows us to deliver the products and services you've requested, manage your L&E profile, offer relevant customer service and assistance, secure our communications, and gain insight into our business operations.
The following list offers an overview of the type of information we may collect. However, our data collection is targeted to fulfill specific purposes:
It may encompass personal data related to the products and services you've purchased, considered, or obtained, including details such as price, size, collection, purchase dates, returns, product feedback, purchasing history, consumer trends, and personal financial details concerning payment methods or refund requests. Additionally, it may involve audio recordings (and transcripts) from interactions with our customer service. We ensure that information gathered is minimal and directly relevant to its intended use.
L&E may incorporate unique codes or small devices (like RFID or NFC tags) in purchased products for fraud prevention purposes and to provide information about product authenticity or care instructions. After interacting with such technologies, you may opt to create an L&E profile (if not already done), resulting in the collection of certain personal information in line with this Privacy Policy.
Specific personal information (including device reference numbers contained in purchased products) may be linked to your L&E profile when you identify yourself in stores, through customer services, or on our website. Additionally, conversations with our customer service may be recorded with prior notice.
Under certain privacy laws, particular transactional and commercial details are considered sensitive. We handle such data with the utmost care, adhering to relevant legislation and securing consent when necessary.
C. Personal Life Information and Inferences
This category of personal information allows us to enhance your experience by gaining a deeper understanding of your preferences and habits. It aids in managing your L&E profile, providing relevant customer service and assistance, and occasionally contacting you with pertinent information, updates, and tailored marketing content.
The following list provides an overview of the type of information we may collect. However, our data collection remains focused on fulfilling specific purposes:
It may include your fashion event preferences, product usage patterns, disclosed food allergies, personal details about relationships (including family members or friends), lifestyle habits, website and social media usage, survey responses, and any other information indirectly linked to you. From this data, we may derive inferences to create a profile reflecting your preferences, traits, trends, and attitudes.
Under applicable privacy laws, some personal life information is deemed sensitive. In such instances, we collect, store, and use the data with the utmost care, complying with relevant legislation and obtaining consent when required.
D. User-Generated Content
This category of personal information allows you to provide us with personal data related to yourself or third parties, enabling communication in certain circumstances.
The following list provides an overview of the type of information we may collect. However, our data collection remains focused on fulfilling specific purposes:
It may encompass images of yourself or others, textual content, feedback, opinions, personal information about third parties provided by you (e.g., in contests or interactions with sales associates or through social media), interactions with L&E's social media pages, or any personal information shared publicly. You have the option to remove such content at any time if you no longer wish for us to utilize it.
Please refrain from sharing third-party personal information through these channels unless you have obtained prior authorization.
E. Technical, Electronic & Localization Information
This category of personal information facilitates the delivery of the service you expect from us.
5. When do we collect your personal information?
When you engage with us, whether online or offline, you may provide us with your personal information in various ways:
A. When making a purchase or signing up for a service;
B. When establishing an L&E profile, enrolling in our loyalty program, participating in contests, joining reward programs, or linking your social media account to your L&E profile;
C. When subscribing to our newsletter;
D. When interacting with us or seeking advice, and sharing personal information through our websites, social media pages, sales associates in-store, chat, phone, or video calls, at trade shows, events, or through our customer services via phone calls, or when booking a table at one of our restaurants or an appointment via our website;
E. When using your device to browse activities across different websites;
F. When a personal shopper or any other representative acting on your behalf interacts with us, especially to make a purchase or subscribe to a service for you;
G. When your information is shared with us by our approved partners, with your prior consent where required.
6. How do we collect your personal information?
We primarily gather information directly from you and process it through automated means when you engage with us. Your personal information is collected during interactions with us, whether online or in person, through the following channels:
A. Our sales associates or customer services, either in-store or via chat, phone, or video call, when you provide us with personal information;
B. Our websites or applications, whether you're registered or not, through surveys, registration processes, or forms. We may also utilize cookies or other online advertising technologies for this purpose;
C. Any channels we provide, such as when purchasing a product, where we may collect personal information related to your payment details such as purchase price, date, and product reference (we do not retain personal banking information beyond what is necessary for completing transactions);
D. Third-party sources like social media.
In a broader sense, personal information is gathered through any interactions with our sales associates, whether in-store or via customer services through phone, email, chat, or text message. Various methods may be employed by our sales associates or customer services to collect your personal information during or after these interactions.
Moreover, we may receive personal information from services offered by other companies to update or enhance your personal information, such as when linking your social media profile with your L&E profile. It's important to note that these companies operate under their own privacy and cookies policies, and any personal information you provide them will be governed by their policies, not ours.
7. How do we protect your personal information?
To ensure the safety of your information, we at L&E prioritize security in our service design. Within our organization, dedicated teams oversee the security and privacy of your personal data. We adhere to specific technical and organizational security protocols, in line with relevant laws and regulations, to safeguard personal data from accidental or unlawful tampering, loss, disclosure, or access.
For instance, whenever personal data is transmitted between your device and our servers, we ensure encryption using Secure Sockets Layer (“SSL”) or other security measures. We employ Hyper Text Transfer Protocol over Secure Socket Layer (“HTTPS”) to secure your connection to our website. All personal data is stored on secure servers.
Moreover, we've implemented a specialized system for managing the security of personal information. We closely regulate the authorization scope of our employees who handle the personal data we collect and process. Access to your personal data is granted strictly on a need-to-know basis to our employees or designated third parties listed in our privacy policy, and only through secure systems. We regularly assess our data collection, storage, and processing practices, including physical security measures, to prevent unauthorized access and usage.
We provide regular security and privacy training sessions for our employees to heighten awareness about the importance of personal data protection. We take reasonable steps to ensure that our business partners and third-party service providers can also protect your personal data. Employees of both our company and our partners or service providers who access your personal data are bound by enforceable confidentiality agreements and specific privacy clauses in contracts.
In the event of a security incident resulting in any personal data breach as defined by law, we have an emergency response plan in place to contain and mitigate such incidents. We will report any such breach to the relevant supervisory authority as required by law and inform you through appropriate channels where necessary.
Please note that to maintain the security of your personal data, we may occasionally need to reset your password. However, it's important to recognize that no service can guarantee complete security, and you also play a crucial role in safeguarding your personal data. For optimal protection of your personal data beyond our control, it's recommended to secure your devices (e.g., with updated antivirus software) and ensure that your internet service providers take appropriate measures for secure transmission of personal data over networks (e.g., using firewalls and anti-spam filtering). By interacting over the internet, you acknowledge the inherent security risks and agree not to hold us or our partners liable for any security incidents or breaches of personal data unless resulting from negligence on our part.
8. How do we ensure the privacy of children?
Safeguarding the safety and privacy of children is of utmost importance to us.
By creating your L&E profile, registering through any means, or placing an order, you affirm that you have reached the age of consent in your country of residence. If you are below the age of consent, you confirm that your parent(s) or legal guardian(s) have also consented to such registration or order as permitted by the law of your country of residence.
Should we become aware, including through a request from your parent(s) or legal guardian(s), that we have inadvertently received personal information contrary to the above, we will promptly delete such information from our records.
If you are a minor and have established an L&E profile, we may collect the categories of personal information outlined in the "What personal information do we collect?" section and utilize your personal data for the purposes detailed in the "Why do we collect your personal information?" section, unless restricted by applicable laws. You, or your parent(s) or legal guardian(s), may exercise the rights outlined in the "What are your rights regarding your personal information?" section.
9. What rights do you have regarding your personal information?
Subject to your applicable privacy legislation, you may have one or more of the following rights and can exercise them independently or through a legal representative acting on your behalf. We, L&E, are dedicated to safeguarding your rights and ensuring you can exercise them without discrimination under any relevant privacy laws.
If you require further information about your rights, how to exercise them, or if you have any complaints or queries regarding our privacy practices, please reach out to our privacy team and Data Protection Officer at privacy@lande.com (or refer to “How can I contact Lauren & Ethan?”).
A. Right of access, rectification, and erasure
Under certain circumstances, you may have the right to request access to and obtain a copy of any personal information we hold about you. This right includes receiving information about the purposes of processing, categories of personal information involved, recipients to whom your information may be disclosed, and the expected duration of information retention. You may also request correction of any inaccurate personal information or deletion of your personal information. Most of this information can be viewed and updated online or by contacting our customer services or our privacy team.
B. Right to withdraw consent
If processing of your personal information is based on your consent, you have the right to withdraw it at any time. For instance, if you no longer wish to receive electronic marketing communications, you can adjust settings in your L&E profile, use the ‘unsubscribe’ link in our emails, or contact us directly. Withdrawal of consent does not affect the lawfulness of processing based on consent before withdrawal.
C. Right to personal information portability
Under certain conditions, you may have the right to receive personal information you provided to us in a structured, commonly used, and machine-readable format and request its transmission to another data controller where feasible.
D. Right to restriction of processing
You may have the right to restrict our processing of your personal information under specific circumstances, such as contesting accuracy, unlawful processing, no longer needing information for processing purposes, or objecting to processing justified on legitimate interest grounds.
E. Right to object to processing
Where we rely on legitimate interest to process personal information, you may have the right to object. If personal information is processed for direct marketing purposes, you may also have the right to object at any time.
F. Deceased person's rights to privacy
To exercise rights on behalf of a deceased individual, you may need to provide proof of being an immediate family member or executor. However, we may not be able to support your request under certain laws.
G. Right to lodge a complaint
You have the right to lodge a complaint with your local supervisory authority if you believe processing of your personal information infringes applicable law.
H. Modalities of response to your requests, additional information, or assistance
For further information on your rights, or to exercise them, or for any complaints or questions regarding our privacy practices, please contact our privacy team. We may need to verify your identity before granting access to your personal information or complying with your request. Additionally, a fee may be charged under applicable law for certain requests. We will strive to respond to your request promptly and within the applicable timeframe.
10. Can the Privacy Policy change?
We may update this privacy policy occasionally to comply with new legal requirements or technical needs. Any changes will be posted on our website, and we encourage you to review it periodically. We may also notify you of material changes and seek your consent where required. If we intend to process your personal information for a new purpose not described in this policy, we will inform you and seek necessary consent.
2. How do I contact Lauren & Ethan?
ORDER RELATED: ordersupport@lande.com
EXCHANGES: exchanges@lande.com
CONTACT: contact@lande.com
CUSTOMER RELATIONS: _______________
3. How do I write to Lauren & Ethan or contact the client services?
ORDER RELATED: ordersupport@lande.com
EXCHANGES: exchanges@lande.com
CONTACT: contact@lande.com
CUSTOMER RELATIONS: _______________
1. How do I know my size?
If you're unsure about sizing, we recommend referring to our sizing chart which is available on our website. It provides detailed measurements for each size to assist you in choosing the perfect fit for yourself.
2. How do I take care of my clothing pieces?
Machine washing is suitable for all of our T-shirts. Allow them to air dry and refrain from dry cleaning. Use cold water to prevent color bleeding and shrinkage. Avoid ironing the print directly.
1. What forms of payment do you accept?
Our accepted payment options include VISA cards, AMEX, and UPI.
2. Which shipping options are available and what are the costs?
We provide free standard shipping pan India. For express delivery, the shipping charges will be borne by the customer.
